Privacy Policy

Last Updated: January 1, 2025

1. Introduction

ipotegrand Pty Ltd (ABN: 12 345 678 901) ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Company or organization details
• Professional background and speaking experience
• Training preferences and learning objectives
• Payment and billing information
• Communication records and feedback
• Website usage data and preferences

2.2 How We Collect Information

We collect personal information through:

• Contact forms and enquiry submissions
• Course registrations and bookings
• Newsletter subscriptions
• Phone calls and email communications
• Training assessments and evaluations
• Website cookies and analytics
• Third-party platforms and referrals

3. How We Use Your Information

We use your personal information to:

• Provide public speaking training services and courses
• Process bookings and payments
• Communicate about our services and respond to enquiries
• Send newsletters and marketing communications (with consent)
• Improve our services and develop new offerings
• Comply with legal and regulatory requirements
• Manage our business operations

4. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and training facilitators
• Payment processors and financial institutions
• Technology service providers and platform operators
• Professional advisors (lawyers, accountants, auditors)
• Government agencies when required by law
• Third parties with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission using SSL encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on privacy and security practices
• Secure storage and backup systems

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

Generally, we retain client information for 7 years after the completion of services, unless longer retention is required by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our privacy practices

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

9. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, courses, and industry insights. You can opt-out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account settings

12. Children's Privacy

Our services are designed for adults and professionals. We do not knowingly collect personal information from children under 18 years of age without parental consent.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Privacy Complaints

If you believe we have breached your privacy, you can make a complaint by contacting our Privacy Officer. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

0